By Ganymede

Project-Focused Staffing Solutions to Meet South Eastern Railwayʼs Workforce Demands

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​South Eastern Railway, a major train operating company in the South East of England, required a rapid recruitment solution to meet operational demands under the Service Quality Regime. The roles involved installing, maintaining and repairing train interiors including windows, seating and fittings while ensuring compliance with safety standards and passenger expectations. A specialist team of Interior Standards Operatives was provided to support the newly formed Service Quality Regime Interior Standards Team, delivering essential maintenance and repair work within train maintenance to uphold high interior standards.

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Our Solution

The recruitment was completed within a short turnaround period to meet client demands and support the Service Quality Regime. Contractors were engaged on short-term rolling contracts, aligned to the client's Service Quality Regime audits and funding cycles. Initial Requirement: A team of 7 Technicians to start within 2 weeks, with ongoing talent pooling in place to support fluctuations in staffing needs throughout the project term.

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Additional Provision by Ganymede:

• Rail Standard Medical & D&A testing.

• Full rail depot PPE.

• Turnaround Time: 11 working days from client briefing to the first contractor cohort starting.

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Value Added

Ganymede Connect - Ganymede held a briefing with the hiring manager to understand the candidate profile required and created a tailored solo interview suite on Ganymede Connect for candidates to complete video interviews. South Eastern Railway selected preferred candidates directly from the talent dashboard. This significantly reduced their usual time to hire, minimised management time spent conducting interviews, and reduced visitor numbers to a busy safety-critical site.

Rail Specific Onboarding Support – Ganymede managed all onboarding tasks, including offers, right to work checks, medical and drug & alcohol testing, and PPE provision. Start dates were staggered across two weeks to support internal capacity for inductions and training at the depot. This ensured the full team was deployed compliantly and fully operational within three weeks of the initial briefing.

Talent Pooling – Continuous screening and talent pooling have taken place throughout the project via the Ganymede Connect platform and project talent dashboard. This has enabled a rapid response to fluctuating needs and ensured staffing levels consistently meet project demands.

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Ganymede Connect makes the recruitment process so much easier. Having candidate interviews available to view remotely means the selection process becomes vastly more efficient. No longer do the interviewers have to be together in one place, reducing the need to coordinate diaries. Candidate interviews can also be tailored to answer specific questions relating to the assignment, making the selection process much quicker. Simply put, Ganymede Connect is a game changer for staff recruitment.

D Paris Head of Fleet Engineering, South Eastern Railway.

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Looking for a flexible, project focused staffing solution tailored to the unique demands of the transportation industry?
Get in touch with Ganymede today to discover how our specialist workforce solutions can help you meet operational requirements, improve service quality and maintain compliance, even at short notice.

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