About Ganymede
Ganymede specialise in recruiting the best technical and engineering talent and providing complete workforce solutions to help build and maintain infrastructure and transportation for a wide range of UK clients.
As part of the RTC Group, an AIM-listed recruitment group, Ganymede is a market leader in providing a diverse range of people solutions to the rail, energy, construction, highways and transportation sectors.
With offices strategically located across the country, we provide our clients with the benefit of a national network of skilled personnel combined with local expertise. We have over 1,500 skilled staff currently deployed across the country on a daily basis.
We tailor our solutions to suit our client needs. Whether it’s recruiting permanent and temporary technical, engineering and safety-critical roles or providing fully managed workforce solutions of recruitment, training, account management, contingent labour and fleet provision, we work closely with our clients to understand their requirements, keeping their goals in mind every step of the way.
our values
Ganymede’s core values define what we stand for and how we do things, helping us to provide the best possible service to our clients and candidates while maintaining a healthy working environment for our employees.
Socially Responsible
We care about local communities and are committed to attracting and retaining diverse talent. We strive to support charities and good causes and take care of the environment by operating ethically and sustainably.
People Are Our Passion
People are at the heart of everything we do. Through our in-depth recruitment processes, we attract, develop and retain the best people, supporting our clients to deliver projects safely and efficiently.
Taking Pride
Every action taken by the organisation is done with skill, care and pride in mind. This ensures that every level of the organisation is accountable and provides the best possible service.
Delivering Excellence
By continually building upon our vast industry knowledge and working collaboratively with our clients, we always deliver first-class, innovative and tailored solutions with our client goals in mind.
Safety First, Safety Always
Safety is at the forefront of our business operations. Awareness and continuous improvement eliminates complacency and ensures we keep our workforce, industry colleagues and communities safe.
OUR SERVICES
Labour Supply
Our contingent labour services include the recruitment, training and workforce management of safety-critical personnel from our strategically located offices across the UK.
Contract Recruitment
As well as compliant contract recruitment, we provide payroll solutions and a unique IR35 assessment service designed to protect our clients and contractors.
Permanent Recruitment
Ganymede's permanent recruitment processes help you find the best talent for your business and is backed up by our market-leading two year guarantee.
Executive Search
Our executive search service is completely tailored to the needs of your business. Added extras include advanced screening processes and psychometric testing.
our sectors
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Rail
Supporting original equipment manufacturers, train and freight operators and national main contractors, Ganymede recruit across all stages of rail projects, including design and development, build ...
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Energy
Our energy division is a leading provider of skilled engineers in safety-critical and customer-facing environments for energy suppliers, EVCP manufacturers, utilities and maintenance companies.Fro...
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Water & Environment
Ganymede have extensive experience recruiting into the Water and Wastewater sector, we work with you to develop and deliver the solution you need. Ganymede provides recruitment expertise to multi...
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Transportation
We pride ourselves in not just supplying to, but also fully immersing ourselves in the transportation sector, and have done so for over 50 years. Ganymede work hard to identify transferable skills ...
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Highways
Ganymede play an important part in highways, ensuring our clients have the best engineers capable of delivering projects on time and to budget. We support highways projects from planning and design...
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Construction
Ganymede has worked closely with clients on some of the most impressive commercial and residential construction projects throughout the UK, hiring for every stage of the process from design to buil...
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Signalling
Ganymede Signalling offers a full range of signalling resources and project delivery support across the UK. Including Installation and Testing, New Works Tester, Projects Support/Advice and Signall...
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OUR MANAGEMENT TEAM
Our highly-experienced management team includes operations, compliance and recruitment leaders that work hard to ensure that we always deliver excellence to our clients, candidates and nationwide workforce.
Case Studies

Reflecting on Progress, Committing to More: Our EDI Journey and 2025 Charter Launch
Reflecting on Progress, Committing to More: Our EDI Journey and 2025 Charter LaunchIn 2021, we launched our first Equity, Diversity and Inclusion (EDI) Charter to formally embed our values into every aspect of our business. It set out clear intentions, defined accountability, and established a structured framework for tracking progress - demonstrating our commitment to creating a workplace where everyone feels respected, supported, and empowered to succeed.Four years on, the Charter has acted as both a roadmap and a catalyst, guiding tangible improvements across the organisation. From inclusive recruitment practices and employee training, to leadership accountability and community outreach, our efforts have been wide-ranging and impactful. We’re proud of the momentum we’ve built - but we’re equally mindful that there’s more to do.A key milestone in our journey has been the transition from focusing on “Equality” to “Equity.” This subtle but powerful shift reflects our deeper understanding that not everyone starts from the same place. Equity means providing tailored support to remove barriers - so that all individuals can thrive, not just survive.As we mark the end of our first Charter period, we’re pleased to share our 2025 EDI Charter, which builds on everything we’ve learned so far. This document sets out our priorities for the next four years, with both long-term ambitions and near-term goals to drive meaningful, lasting change.Our review outlines key achievements, such as:Establishing a cross-functional EDI steering group with growing engagement.Expanding inclusive recruitment strategies and flexible working options.Supporting professional networks and external advocacy initiatives like Women in Rail.Launching targeted outreach programmes for youth and underrepresented communities.Providing annual EDI and Modern Slavery training, with new scenario-based workshops coming in 2025.We’ve also learned from our challenges. While we exceeded targets in some areas - like increasing the proportion of our workforce identifying as Black, Asian or Minority Ethnic - lower response rates in some employee groups and rigid survey formats revealed gaps we’re committed to addressing.Looking ahead, our 2025 Charter sets out strategic goals through to 2029, including:Broadening workforce diversity across all levels.Increasing representation in leadership.Enhancing survey engagement and voluntary data disclosure.Expanding manager EDI training to build inclusive leadership.Strengthening transparency and external perception of our EDI efforts.At Ganymede, equity, diversity, and inclusion are not checkboxes - they are integral to our culture, values, and success. We remain committed to learning, listening, and acting to ensure our people, clients, and communities feel seen, heard, and supported.We invite you to read the full EDI Progress Review and 2025 Charter here.
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Safety First Newsletter - Summer 2025
The Summer 2025 edition of Safety First, Ganymede’s quarterly safety newsletter is now available to read.In this edition we focus on:Spotlight on Safety Sentinel scheme rulesHAVS awarenessLife saving rulesSafe work packsKey messagesAwareness on CBD oil drinksWaste updatesProstate awarenessFatigue awareness Karolinska Sleepiness ScaleLaunch of our fatigue surveyRead the Summer 2025 Safety First Newsletter hereAs always, we trust you will find the newsletter useful and engaging. If you have any questions or feedback after reading this edition of Safety First, please don't hesitate to get in touch using the form below.
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Smart News Newsletter - Spring 2025
The Spring 2025 edition of Smart News, Ganymede’s quarterly Energy newsletter is now available to read.In this edition we focus on:General UpdatesA message from Joe Prestedge, Head of EnergyA welcome message to Damian Ciesielski and Matthew LambeOperations UpdateDelivering Excellence - Celebrating the achievements of our EngineersOnce a quarter we will announce winners of the Delivering Excellence awards, given to those who go above and beyond for our customers and fellow employeesCustomer feedback for our engineersSpotlight on SafetyCable Strike IncidentProstate AwarenessDonations to MK food bankYour Key ContactsThe Energy teamThe HSEQ teamRead the Spring 2025 Smart News Newsletter hereAs always, we trust you will find the newsletter useful and engaging. If you have any questions or feedback after reading this edition of Smart News, please don't hesitate to get in touch using the form below.
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Bridging the Talent Pipeline: Solving the Water Sector’s Workforce Crisis Ahead of AMP 8
Bridging the Talent Pipeline: Solving the Water Sector’s Workforce Crisis Ahead of AMP 8As a sales professional within UK infrastructure, I spend my days talking with business leaders about their biggest challenges. Lately, one industry keeps coming up - the water sector. And let’s be honest, the headlines haven’t been kind. The UK’s water industry is at a critical point, heading into AMP 8 (Asset Management Period 8, the next regulatory investment cycle set by Ofwat, running from April 2025 to 2030). This period represents both challenge and opportunity, with a proposed investment of £104bn, the largest in the industry's history. However, one of the biggest concerns is whether the sector has the skilled workforce required to deliver these ambitious plans. The situation currently Pipes, treatment plants, and reservoirs are struggling to cope with increasing demand, climate change pressures, and stricter environmental regulations. According to Surveyorks UK “Water firms in England and Wales lost more than 1tn litres from leaks last year.” Crazy, right? The impact on consumers is impossible to ignore. Water companies are raising bills to fund urgent repairs, but for households already struggling with the cost-of-living crisis, these hikes hit hard. Trust in the industry is dwindling, with growing frustration over pollution, service interruptions, and a lack of transparency. AMP 8: The Workforce Bottleneck Significant investment is needed - not just to repair and maintain existing infrastructure, but to future-proof the industry for generations to come. While AMP 8 presents an opportunity to modernise the industry, the biggest hurdle isn't just funding or regulations - it's people. The water sector will need an estimated 50,000 additional workers to deliver AMP 8’s projects, spanning disciplines such as civil engineering, project management and digital transformation. To put it into perspective: The UK already faces a significant skills gap in engineering and infrastructure. 30% of the existing water sector workforce is set to retire in the next decade. Recruitment must scale rapidly to meet demand, particularly in leakage management, clean water infrastructure, and wastewater treatment upgrades. This was further highlighted when I attended the Institute of Water seminar towards the end of last year in Newcastle, where I had the opportunity to speak to industry leaders and listen to their concerns and feelings towards AMP8. It is clear that the biggest concern is the skills shortage, with a particularly insightful conversation about transferring skills from other sectors, such as rail and highways, proposed as a way to address the current shortage. At Ganymede, we have a dedicated team focused on the water sector. We understand the challenges ahead and are committed to being part of the solution. How? By attracting, selecting, connecting, and retaining the very best talent in the market. From Civil Engineers and Project Managers to Leakage Specialists and Regulatory Experts, we ensure water companies have access to the right people at the right time. The road ahead won’t be easy, but with the right workforce in place, the industry can rebuild trust, modernise infrastructure, and create a sustainable future.If you're in the water sector and looking for top talent to drive change, let’s talk. I’m ready to help. Connect with Emmaemma.marshall@ganymedesolutions.co.uk07814 890 287Connect with Emma on LinkedIn
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Accelerating Action: Ganymede's Women in Rail Reflect on IWD and 200 Years of Railway Progress
Accelerating Action: Ganymede's Women in Rail Reflect on IWD and 200 Years of Railway ProgressAs we mark International Women's Day, the rail industry reflects on the progress made in gender equality while acknowledging the work still ahead. This year’s theme, #AccelerateAction, calls for meaningful steps to drive progress, ensuring that women in rail not only have a place at the table but can thrive in leadership, engineering, and operational roles. With Railway 200 marking two centuries of railway history, it is an opportunity to reflect on how far women have come in the industry. At Ganymede, we spoke with three inspiring women in rail to hear their thoughts on gender equality, the evolution of women’s roles in the sector, and what the next 100 years might hold: Charlotte Cruise, Client Relationship Manager; Tyler Cook, Principal Consultant; and Karla Delczeg, Recruitment Consultant.International Women’s Day: A Time for Reflection and ActionThis year’s theme, #AccelerateAction, calls for bold steps to push gender equality forward. Our interviewees highlighted key areas that need focus:Tackling the gender pay gap: Tyler Cook said that "closing the gender pay gap is the biggest thing we can do towards achieving gender equality. Whilst it is a step to legally have to publish the gender pay gap as a company (with over 250 employees), there shouldn’t be a gap to post about."More male allies in the workplace: Charlotte believes, "to accelerate action, it is incredibly important for women to have male allies in the workplace that will support gender equality drives."Recruitment and retention strategies: "Stronger recruitment and retention initiatives to attract and keep more women in rail", says Karla.Flexibility in working arrangements: Tyler also said "Trying to raise a family and have a career alongside doesn’t fit into the constraints of non-flexible working. Companies are missing out on amazingly talented and hardworking women due to the inability to bend out of a Mon – Fri / 9-5 routine.”Mentorship and career progression support: “Nationally, we are just rolling out this year's mentorship programme, which is a fantastic support for women already in the sector looking to grow their careers,” Charlotte mentions when talking about Women in Rail.Charlotte and Karla at a WIR event200 Years of Railway Progress: The Role of WomenThe rail industry has been shaped by women in ways that are often overlooked. During World War I, women took on critical roles in railway operations while men were at war, proving their capability in an industry traditionally dominated by men. Despite this, their presence in the sector remains relatively low, with women making up only around 16-17% of the workforce as of a recent National Skills Academy for Rail (NSAR) report.With Railway 200 celebrating two centuries of railway innovation, the industry is now looking ahead to the next 100 years. The hope is that by the time Railway 300 arrives, gender equality will be embedded at every level—from apprenticeships to executive roles. Increasing the number of women in STEM (Science, Technology, Engineering, and Mathematics) careers is a key part of this vision. As rail technology advances, there is a growing demand for expertise in areas such as AI-driven systems, sustainable transport, and digital infrastructure. Encouraging more women to enter STEM fields and pursue leadership opportunities will be essential in shaping the future of rail.Tyler taking part in track trainingThe Role of Women in Rail and Industry InitiativesOrganisations like Women in Rail are instrumental in fostering change and continues to be a driving force in championing gender diversity. Tyler is proud to be part of the WIR team and to hopefully lead the way for the generation behind us to enter work places which are equal, supportive and understanding. Initiatives such as mentorship programs, networking events, and industry partnerships are essential in helping to create a more inclusive and supportive workplace. Programs like the Big Rail Diversity Challenge brings together hundreds of professionals to focus on the benefits of diverse teams, reinforcing the importance of inclusivity in the workplace. Charlotte said that last year there was around 600 participants for this event and that it was a fantastic day to come together to focus on diversity.As the rail industry evolves, so must its approach to diversity and inclusion. The next steps require bold leadership, cultural shifts, and structural changes to ensure that women not only enter the rail sector but thrive within it. The commitment to accelerating action must go beyond just one day—it needs to be an ongoing effort to create lasting change.Charlotte at Never Mind The GapKarla and Charlotte at the Big Rail Diversity Challenge Looking AheadWith technological advancements and new opportunities emerging, the rail industry is at a turning point. A diverse workforce is key to driving innovation and ensuring sustainability. The women shaping today’s rail sector are paving the way for future generations, proving that rail is a career path for everyone.Karla's advice to young women when considering a career in rail:Be bold and curious—there are so many career paths beyond what people typically imagine.Seek mentors and networks—connecting with professionals in the industry can provide guidance and open doors.Embrace new technology—innovation is shaping the future of rail, and women should be at the forefront of this transformation.At Ganymede, we’re committed to supporting diversity, equity, and inclusion across the rail industry. As we mark International Women’s Day 2025 and Railway 200, we celebrate the contributions of women in rail and reaffirm our commitment to accelerating action towards a more equal future.Find out more about Railway 200 and our commitment to the rail sector by following our blog.Read our previous blog: Ganymede's Headquarters
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Ganymede's Charity of the Year 2025: Cancer Research UK
Ganymede's Charity of the Year 2025: Cancer Research UKGanymede, a leading supplier of recruitment services and labour solutions within safety-critical environments across the transportation and infrastructure sector, is proud to announce Cancer Research UK as its Charity of the Year for 2025.Throughout the year, Ganymede will dedicate its fundraising efforts to support Cancer Research UK’s life-saving work, while raising awareness about cancer prevention, early diagnosis, and treatment across our business and within the communities we serve.Why Cancer Research UK?Cancer affects one in two people during their lifetime, and the chances are it has impacted every one of us, whether personally, through a loved one, or within our wider networks. By partnering with Cancer Research UK, we are standing alongside the thousands of researchers, clinicians, and volunteers working every day to beat cancer. We want to do our part to fund ground-breaking research, support those affected, and contribute to a future where cancer is more treatable and survivable for all. Last year alone, Cancer Research UK invested over £400 million into research. With survival rates in the UK doubling in the past 40 years thanks to research advancements, continued support from corporate partnerships like this is essential to keep the momentum going.
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latest news & insights
Ganymede extend partnership with Rail Safe Friendly
Ganymede continue partnership with Rail Safe Friendly for a further 12 months'Safety First, Safety Always' is at the core of everything we do. As such, we're proud to share that Ganymede are extending our partnership with the Rail Safe Friendly programme for an additional year.The Rail Safe Friendly programme is dedicated to spreading the vital message of rail safety among young individuals, educators, and parents throughout schools in the UK through their innovative Learn Live news channel, with Network Railapproved learning material.Ganymede first signed up to this initiative in March 2024. Over the course of the 12 months, we are delighted to share that we successfully sponsored 10 schools throughout the UK, ultimately resulting in over 9,000 total views of the programmes safety videos.One parent gave their feedback: "I watched the video as a parent and with my 2 children. The story conveyed a really important message about the dangers and how this resulted in a tragic loss. I was able to talk openly to prompt a discussion."Now, as we continue our relationship with the team at Rail Safe Friendly, we look forward to connecting with more schools, further spreading the essential message of safety to as many members of the public as possible.
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Reflecting on Progress, Committing to More: Our EDI Journey and 2025 Charter Launch
Reflecting on Progress, Committing to More: Our EDI Journey and 2025 Charter LaunchIn 2021, we launched our first Equity, Diversity and Inclusion (EDI) Charter to formally embed our values into every aspect of our business. It set out clear intentions, defined accountability, and established a structured framework for tracking progress - demonstrating our commitment to creating a workplace where everyone feels respected, supported, and empowered to succeed.Four years on, the Charter has acted as both a roadmap and a catalyst, guiding tangible improvements across the organisation. From inclusive recruitment practices and employee training, to leadership accountability and community outreach, our efforts have been wide-ranging and impactful. We’re proud of the momentum we’ve built - but we’re equally mindful that there’s more to do.A key milestone in our journey has been the transition from focusing on “Equality” to “Equity.” This subtle but powerful shift reflects our deeper understanding that not everyone starts from the same place. Equity means providing tailored support to remove barriers - so that all individuals can thrive, not just survive.As we mark the end of our first Charter period, we’re pleased to share our 2025 EDI Charter, which builds on everything we’ve learned so far. This document sets out our priorities for the next four years, with both long-term ambitions and near-term goals to drive meaningful, lasting change.Our review outlines key achievements, such as:Establishing a cross-functional EDI steering group with growing engagement.Expanding inclusive recruitment strategies and flexible working options.Supporting professional networks and external advocacy initiatives like Women in Rail.Launching targeted outreach programmes for youth and underrepresented communities.Providing annual EDI and Modern Slavery training, with new scenario-based workshops coming in 2025.We’ve also learned from our challenges. While we exceeded targets in some areas - like increasing the proportion of our workforce identifying as Black, Asian or Minority Ethnic - lower response rates in some employee groups and rigid survey formats revealed gaps we’re committed to addressing.Looking ahead, our 2025 Charter sets out strategic goals through to 2029, including:Broadening workforce diversity across all levels.Increasing representation in leadership.Enhancing survey engagement and voluntary data disclosure.Expanding manager EDI training to build inclusive leadership.Strengthening transparency and external perception of our EDI efforts.At Ganymede, equity, diversity, and inclusion are not checkboxes - they are integral to our culture, values, and success. We remain committed to learning, listening, and acting to ensure our people, clients, and communities feel seen, heard, and supported.We invite you to read the full EDI Progress Review and 2025 Charter here.
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Safety First Newsletter - Summer 2025
The Summer 2025 edition of Safety First, Ganymede’s quarterly safety newsletter is now available to read.In this edition we focus on:Spotlight on Safety Sentinel scheme rulesHAVS awarenessLife saving rulesSafe work packsKey messagesAwareness on CBD oil drinksWaste updatesProstate awarenessFatigue awareness Karolinska Sleepiness ScaleLaunch of our fatigue surveyRead the Summer 2025 Safety First Newsletter hereAs always, we trust you will find the newsletter useful and engaging. If you have any questions or feedback after reading this edition of Safety First, please don't hesitate to get in touch using the form below.
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Celebrating 20 Years of Success: Colin Earp’s Journey with Ganymede
Celebrating 20 Years of Success: Colin Earp’s Journey with GanymedeThis year, we're celebrating a major milestone as Colin Earp marks 20 incredible years with Ganymede. Colin has made a lasting impact through his hard work, team spirit, and commitment to delivering for clients and candidates alike. To honour the occasion, we sat down with Colin to reflect on his two-decade journey, his proudest achievements, and what’s kept him motivated over the years.Reflecting on Two Decades of ExcellenceWhen asked what he is most proud of over the last 20 years, Colin shared“I’ve been awarded Top Consultant twice and Top Contract Consultant several times during my career with Ganymede. These are the achievements I am most proud of. We employ excellent Recruitment Consultants here at Ganymede who build fantastic relationships with clients and candidates, so to be the best of the best is as good as it gets for me.”Andy Pendlebury, Chairman and CEO of RTC Group Plc and ColinWhy Ganymede? It’s All About the People“There are so many reasons why I enjoy working for Ganymede, but the most important one for me is the people I work with. We support, encourage, advise, coach, and have a laugh with each other every day to ensure we offer the best service to our clients and candidates.The management team plays a huge part in that, and the support I have been given, both in the workplace and in my personal life, has been incredible.Added to that is the fantastic commission structure, systems, and IT that make the job easier and mean we can fill vacancies quicker — and a head office that is a great place to work from.”Staying Motivated After 20 Years“Everyone knows that recruitment has lots of highs and lows, but placing a candidate is what drives and motivates me every day.”Evolution of Colin's pictures through the yearsKey Milestones and Turning Points“I was promoted to Assistant Recruitment Manager back in 2014, where I was managing a team of three recruitment consultants.As it turned out, this was a turning point in my career because I struggled to handle the pressures of managing a team and maintaining my own performance.So after a period of 22 months and with the support of the management team, I decided to return to my role of Principal Consultant.It shows that at Ganymede, the support is there to ensure you develop your career how you want to. If there is a route you take that doesn’t work out, then you can discuss and decide on an alternative — and I’ve never looked back.”Chris O'Connor, Operations Director in Recruitment commented:It has been my absolute pleasure to have worked alongside Col for his entire 20-year tenure with the group. I vividly remember us both joining the business back in 2005 – two fresh-faced and perhaps slightly naive recruitment novices eager to forge a career in a sector we knew precisely nothing about! Fast forward two decades, and despite the few extra wrinkles acquired along the way, Col's enthusiasm remains as infectious as ever. More importantly, throughout these years, he has consistently proven himself to be one of the very best in our field.You will be hard-pressed to find anyone with a negative word to say about Colin. He takes immense pride in delivering the very best for his customers, candidates, and colleagues alike. Past and present colleagues will undoubtedly tell you that it is a genuine pleasure to be on his team.Well done, Col – the recognition you will receive for this milestone is richly deserved. Here's to the next 20 years… and who knows, maybe in that time, we'll even see Manchester United challenge again!This is what Owen Hughes, Divisional Manager, had to say about Colin's anniversary:I’ve had the privilege of working alongside Colin every single day of my time here, and I can honestly say: anyone would be proud to do the same. He’s the first in, the last to leave, and sets a shining example of what it means to be a top-tier recruiter. His results speak for themselves.Call him the postman: Colin delivers, week in, week out, with unwavering consistency and high-level performance. In fact, he holds the record for the most contract recruitment margin billed by any individual in RTC Group history. He is not just a key member of the team; he is a cornerstone, a benchmark for what great recruitment looks like.Beyond the numbers, Colin is a true gentleman. His professionalism, humility and integrity have earned him the utmost respect and admiration from his colleagues. It is rare to find someone so highly thought of within the workplace.So here is to the man, the myth, the Red Devil, with form far better than his team. Congratulations on smashing through this incredible anniversary, Col. Legend status: well and truly secured.And remember… You’ll Never Walk Alone.Colin’s 20-year journey is a fantastic example of loyalty, passion and the value of finding the right environment to thrive in. A huge congratulations to Colin on this remarkable milestone. Here’s to continued success and many more achievements still to come.
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Mental Health Matters: 200 Years of Rail, 200 Years of People
Mental Health Matters: 200 Years of Rail, 200 Years of PeopleAs the UK celebrates 200 years of the railway, much of the spotlight rightly falls on achievements in infrastructure, innovation and growth. But behind every milestone are the people who keep the industry moving. This Mental Health Awareness Week, Ganymede is focusing on the wellbeing of those individuals by highlighting the work of its Mental Health First Aiders and the value of everyday support within the rail sector.Listening First, Supporting AlwaysFor Victoria Richards, Office Coordinator in Rail, trust is at the heart of her role as a Mental Health First Aider. Her colleagues often come to her because they feel safe opening up. Victoria explained that when asked to take on the training, she was glad to accept. She said, "Being a lady of a certain age, the operatives see me as a mother figure. When Gary asked me to attend the course, I was happy to expand my understanding of mental health further."Gary Lobue, Head of HSEQ, brings a broader perspective from across the business. He believes mental health support is essential in rail due to the unique pressures faced by the workforce. "Shift patterns, fatigue and job uncertainty all add pressure. People are often afraid to speak up, especially in a male-dominated industry."Suzanne Thorpe, Health and Safety Manager, agrees that support is critical, especially during periods of uncertainty. "Change can be a major trigger for mental health issues. Providing support helps people cope through uncertain times."Training That Makes a DifferenceEach of Ganymede’s Mental Health First Aiders has undertaken recognised training, but the true value often lies in listening and being present.Gary described a moment that left a lasting impression. "He needed someone who would listen, and I was that person." Taking time to truly hear someone’s experience had a positive impact when it mattered most.Victoria recalled when an operative turned to her shortly after a personal tragedy. "He sat with me and talked for two hours. I helped direct him to support, and he was so grateful."Suzanne added that even small actions carry great weight. "It is not always about grand gestures. Sometimes it is just taking the time to genuinely listen."Shifting AttitudesProgress is visible across the industry. Dave Carter, Head of Technical Resource for Rail, noted the shift in awareness and openness. "There is far more awareness now than there was 20 years ago. People are more open and self-aware."At Ganymede, mental health is now introduced as part of the induction process. Victoria shared, "It’s become normal to have conversations about it."Suzanne emphasised that lasting change depends on everyday leadership. "Support has to be consistent through line management, not just at the top."Looking AheadThe hope for the future is clear. By the time rail celebrates 250 years, Ganymede’s Mental Health First Aiders want to see an industry where stigma no longer prevents people from seeking help.Victoria put it simply. "Ideally it would be lovely to be rid of the stigma."Gary added that while mental health issues may never disappear entirely, awareness and openness will make a difference. "We will never eliminate mental health issues, but we can keep promoting awareness so people feel safe to speak up."As the rail industry looks toward the future, progress will be measured not only in miles of track or technical advancement, but also in the strength of its people. Supporting mental health today lays the foundation for a healthier, more resilient workforce in the years to come.Read our previous blog: 200 Years of Rail: A Frontline Focus
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200 Years of Rail: A Frontline Focus
200 Years of Rail: A Frontline FocusAs the UK railway industry celebrates its 200th anniversary, it provides an opportunity to reflect not only on technological and infrastructural advancements, but also on the people whose work underpins the daily running of the rail network. Michael Dobson, who is our Recruitment Manager within the Transportation industry, heading our London office, shares his professional perspective on the evolution, continued relevance, and future of frontline roles in the sector. Drawing on his experience recruiting for positions such as train cleaners and customer-facing staff, he highlights the essential contribution these individuals make to the passenger experience and operational success of the railway.Through the Lens of the Frontline: Then and NowIn recent years, the importance of frontline roles has become more visible. Particularly during the COVID-19 pandemic, frontline workers remained active while much of the country came to a standstill, ensuring trains continued running and key workers could get to where they were needed most. This period highlighted the sheer dedication and resilience these roles demand, and began to shift public recognition toward the individuals behind the scenes.Train cleanliness, once an operational necessity carried out quietly in the background, is now a major focus for train operating companies. The bar for hygiene and presentation has risen sharply, with companies striving to meet the highest standards for both safety and customer satisfaction. At the same time, customer-facing roles have grown more complex and demanding. Staff must manage a wide variety of interactions - sometimes difficult ones - and provide a calm, clear presence during delays, cancellations, and busy travel periods. Their ability to communicate effectively and manage expectations directly impacts how passengers perceive their journey.Why Frontline Roles Matter More Than EverIn 2025, as more people return to regular commuting, these frontline roles have become more relevant than ever. Increased footfall across stations and trains means operators must deliver a consistently high standard of service, and this begins with having the right people on the ground.The reality of frontline work often includes tackling tough cleaning challenges, such as graffiti removal, waste left behind by passengers, and maintaining carriages in all weather conditions. Cleaners are the first line of defence in upholding quality and safety standards, often working through the night or in unpredictable environments.Customer service teams, meanwhile, must navigate a wide range of human behaviours. They are the face of the railway - responding to passenger needs, managing crowd control, and often delivering difficult messages during disruption. It’s a role that requires not just knowledge, but emotional intelligence, resilience, and professionalism.Train cleaning in progressSupporting the Frontline Through Communication and ConnectionRecognising the need to further support and celebrate these vital contributions, Ganymede has launched a new newsletter. This platform aims to keep the rail sector informed and connected by sharing updates, insights, and examples of best practice from across the network. In doing so, it creates space for valuable conversations about quality, workforce achievements, and opportunities to improve the passenger and employee experience alike.Looking Ahead: The Future of Rail RecruitmentLooking to the future, frontline rail recruitment is expected to continue evolving. Emerging technologies, rising costs of living, and increased competition from other sectors will shape how train operating companies attract and retain talent. Pay, benefits, flexibility, and training opportunities will all play a key role. However, what will remain constant is the critical importance of these roles within the industry.For those considering a career in rail, frontline positions offer more than just a job - they provide hands-on experience, comprehensive training, peer support, and the chance to develop valuable communication and customer service skills. These roles serve as an ideal entry point into a dynamic and rewarding industry, offering the opportunity to make a tangible difference every single day.As we celebrate 200 years of railway heritage, it’s the perfect time to turn the spotlight on the individuals whose efforts too often go unnoticed. Through this new platform and continued recognition, Ganymede is proud to support the voices, challenges, and successes of the frontline teams shaping the future of rail.Read our previous blog: Accelerating Action: Ganymede's Women in Rail Reflect on IWD and 200 Years of Railway Progress
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