Job title : Rail Stations Manager
Location: London – Multi-site
Salary: £50-60k + benefits
Role Summary
This is an exciting time to join a busy rail company as a Stations Manager managing multiple stations across central London and acting as the Deputy Head of Stations.
This is a fantastic opportunity for an experienced rail professional from a customer facing role within the stations or on-board teams to progress their career or for an existing Station Manger to grow their exposure managing an area/route with multiple stations, high passenger numbers and frequent event management.
The role
- You will manage a busy route with multiple stations responsible for managing all station staff and maintaining high standards of presentation and customer service at the stations.
- You will be responsible for managing staff training & development and ensuring staff compliance with best practices and operating procedures.
- You will be responsible for resource planning and rostering and managing absences and temporary staffing needs.
- You will be responsible for the station area CSS scores and maintaining high quality service at stations.
- You will manage HSEQ compliance and the risks presented by working in a safety critical environment.
- You will be responsible for supporting event and emergency response planning for the stations/routes in your area.
- You will collaborate proactively with external bodies such as the BTP to ensure safety and satisfaction of customers and staff.
The company
Our client is a leading rail company with a reputations for strong customer satisfaction and excellent safety and performance records. They are an equal opportunities employer that create an inclusive working environment and have a commitment to promoting equity, diversity and inclusion in the rail sector.
On offer is a competitive base salary and benefits including free and discounted rail travel for yourself and family and an excellent pension.
The ideal candidate will have:
- Strong people management skills – the ability to proactively manage and motivate a large team and organise and mobilise workforce in a demanding environment
- Previous experience in the rail sector – ideally within the station environment
- Ability to attain necessary licences for example - Station Operating Licence, Ticket Office Licence and Safety Critical Licence
- Excellent attention to detail, presentation and customer experience focus
To apply please send an updated CV to charlotte.cruise@ganymedesolutions.co.uk
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
