Job title: Station Delivery Manager at London King's Cross Station
Location: London King's Cross Station
Permanent position – Salary £45,868 - £48,114
Immediate Start: Upon passing a Drug & Alcohol Test
About the Role:
We have an exciting opportunity for a Station Delivery Manager (SDM) to join the dynamic railway sector at LNER’s bustling King's Cross Station. As an SDM, you will play a vital role in leading frontline station teams and managing suppliers to deliver an unparalleled end-to-end customer experience. Reporting to the Station Manager, you’ll ensure smooth train turnaround and servicing, support our customers during the boarding process, and ensure timely, well-presented train departures.
Ganymede Solutions provides top-tier technical recruitment solutions across sectors including rail, engineering, infrastructure, and manufacturing. We embrace diversity, promoting an inclusive culture and valuing all team members' contributions.
Key Responsibilities:
- Lead Frontline Teams: Oversee station and Travel Centre teams to deliver exceptional customer experiences, ensuring safety and adequate staffing.
- Operational Management: Manage train operations, ensuring trains are well-presented and in excellent working order.
- People Management: Oversee all aspects of people processes including absence, performance management, training, and development.
- Safety and Compliance: Maintain safety critical competence for staff, enhance safety for employees and customers, and ensure compliance with safety policies.
- Collaboration: Work with Customer Experience Managers and stakeholders to achieve Business Plan objectives and maximise business opportunities.
- Retail Management: Optimise revenue and manage retail and cash processes.
- Sustainability: Manage waste, water, and energy to meet LNER’s environmental strategy and KPIs.
- Customer Feedback: Focus on customer feedback and Net Promoter Scores to continually improve customer experience.
About You:
- Proven leadership and coaching experience
- Experience in a customer service environment with a passion for providing excellent customer experiences
- Background in driving employee satisfaction
- Safety management or supervisory experience
- Ability to work in a high-volume, fast-paced environment
- Strong performance-driven mindset with commercial and financial acumen
- Capability to build effective relationships and drive continuous business improvement
Desirable Skills (Training Provided):
- IOSH Managing Safely, Risk Management, Fire Precautions
- Familiarity with station competence management
Personal Safety & Environmental Responsibilities:
- Conduct yourself in a safe and environmentally responsible manner, setting a positive example.
- Take reasonable care for your health and safety and that of others.
- Co-operate with LNER to deliver services safely and environmentally responsibly.
- Ensure compliance with internal safety and environmental procedures.
- Attend mandatory training courses within three months of appointment.
- Maintain security arrangements and adhere to emergency instructions.
- Report hazards, defects, and safety or environmental incidents as per LNER procedures.
Salary and Benefits:
- Salary: £45,868 - £48,114
- Annual Leave Entitlement: 33 days per year including bank holidays
- Free Travel: Free travel on LNER + 75% off other train companies' tickets (for you & dependents)
- Discounts: 50% discount on LNER tickets for friends & family, discounted international train tickets (after one year's service)
- Pension Scheme: Generous pension scheme
- Work-Life Balance: Annual cycle to work and electric vehicle schemes
- Perks: Discounts, savings, and cashback from top retailers
- Health & Wellbeing: Health & wellbeing schemes and discounts
- Career Development: Host of training opportunities to further your career
- Recognition: Rewards and awards to recognise your achievements
Interested?
Join Us: After applying for the Station Delivery Manager role, your CV will be reviewed, and successful candidates will be invited to a second stage interview before progressing to a face-to-face interview with the client. If you're offered the role, you'll need to provide eligibility to work in the UK and attend a pre-employment drug & alcohol test.
Start your journey with LNER today! For any questions or more information, feel free to reach out to Karla Delczeg at:
Email: karla.delczeg@ganymedesolutions.co.uk
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
